Giglad - Support

Support

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Quick Start Videos is always good to watch
There is a constantly growing community in Reddit where you can learn more or post your query
Our Documentation is quite detailed and organized in sections to easier find what you are looking for
The FAQ below may already contain the answer you need
You may contact us directly at team@deltarray.com

FAQ

Frequently Asked Questions

No, Giglad is an application and a plug-in host itself. If you wish to use it with your DAW, you can use the midi engine of Giglad and a virtual midi device (such as loopMIDI in Windows or IAC in MAC) in order to send the midi message from Giglad to your DAW.

Yes this is possible. There is a record button and a metronome placed at the toolbar of the Style Editor for exactly this purpose. You can read more in our documentation.

Double check your hardware connections.
If the LED's on the mixer are not moving check your audio device settings.
If while playing, the corresponding notes do not get highlighted in the keyboard ensure that your hardware midi keyboard controller has been set and is enabled in the settings.
Ensure that you are playing at the midi keyboard controller range which corresponds to the melody track (Default: Melody Range)
If you are certain that you have done everything correct, try using another VST. If it proves the issue to be the VST please contact us and report the issue.

To achieve low latency, it is advised to use a decent sound card which supports ASIO in Windows and Core Audio in MAC. Additionally you need to lower the buffer size from the Giglad Settings-Audio. The smaller the buffer size, the lower the latency but more demanding in system resources. You need to find the balance where the latency is acceptable and your system can perform without glitches.

No and most probably it never will as Korg keeps their protocol closed and sealed and try reverse engineering it would be illegal.

No, each activation key is bind on a machine and giglad can be activated on one machine only. If you wish to use the same activation key on a different machine you need to "move" the license by deactivating first on machine A and activate later on machine B. There is no limitation on the number of activations/deactications per month at the moment but this may change in the future.

We do not promise free updates for lifetime. Depending on the upgrade features and the implementation time we may require a small fee. All Giglad versions up to 3.xx were free upgrades but version 4 was not. Version 5 was partially free meaning that many of its new features and bug fixes were given for free but we required small upgrade fee for its most advanced features. You can use the version you have purchased for as long as you wish.

To effectively use Kontakt with giglad, you must setup the memory pool in order to use one instance of the plug-in on multiple tracks. Learn how you can do this by reading the documentation.